Refund policy

Return & Refund Policy

At Morzar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

We accept returns within 30 days from the date you receive your order.
Free return shipping is provided for all eligible returns.
We do not charge any restocking fees.
There are no final sale items — all products (including shoes and bags) are eligible for return.

To be eligible for a return, items must meet the following conditions:

Must be unused, unworn, and in the same condition that you received them.
Must be returned in the original packaging, including boxes (for shoes) and dust bags or tags (for bags), if applicable.
Must include all original tags and accessories.

We reserve the right to refuse returns that do not meet these conditions.

To start a return, please contact us:

Our support team will provide you with return instructions and a prepaid return label.

Once we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will resolve the issue at no additional cost to you.

If you have any questions regarding this policy, please contact us:

Morzar
Email: Contact@morzar.shop
Phone: +1 904-318-9879
Address: 1870 118th St, Lake Hallie, WI 54729, United States